Privacy Policy

1. Introduction

Wellness and Kindness HealthCare LLC (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our home care services. We are committed to protecting the confidentiality of your personal and health information in compliance with HIPAA, Virginia laws, and industry standards.

2. Information We Collect

We may collect the following information:
– Personal information: Name, address, phone number, email address, date of birth.
– Health information: Relevant medical conditions, care needs, or insurance details for service coordination.
– Website data: IP address, browser type, and interaction data when you visit our website.
– SMS consent information: Mobile phone number, opt-in date, and consent preferences for text messages.

3. How We Use Your Information

We use the information collected to:
– Provide and coordinate home care and personal care services.
– Communicate with you regarding care, scheduling, and account updates.
– Send appointment reminders, service notifications, or billing information.
– Comply with legal and regulatory obligations.
– Improve our website and customer experience.

4. SMS Messaging Policy

By providing your mobile number and opting in, you agree to receive text messages from Wellness and Kindness HealthCare LLC related to:
– Appointment confirmations and reminders.
– Service updates and care coordination.
– General business communications.
Message frequency varies. Message and data rates may apply.
To opt out at any time, text STOP. For help, text HELP or contact info@wellnessandkindness.com.
SMS consent is not shared with third parties or affiliates.
We strictly adhere to carrier and legal requirements regarding SMS data.

5. How We Share Information

We may share your personal information only as necessary to:
– Comply with state and federal regulations (e.g., Medicaid, DMAS).
– Coordinate care with authorized providers or agencies involved in your treatment.
– Process payments or insurance claims.
– Comply with legal requirements or respond to lawful requests.
– We do not sell, rent, or trade personal information to third parties for marketing purposes.

6. Data Protection and Security

We use administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, misuse, or disclosure. All electronic communications and stored data are protected in accordance with HIPAA Security Rules.

7. Your Rights

You have the right to:
– Access and request a copy of your personal information.
– Request corrections to inaccurate or incomplete information.
– Withdraw consent for communication at any time.
– Request deletion of information, subject to legal requirements.
– To exercise your rights, contact info@wellnessandkindness.com or call (703) 997-5090.

8. Cookies and Website Tracking

Our website may use cookies and analytics tools to enhance user experience and monitor website performance. You can disable cookies through your browser settings.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of other websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Last Updated” date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:
Wellness and Kindness HealthCare LLC
1340 Old Chain Bridge Road, Suite 300D
McLean, VA 22101
(703) 997-5090
info@wellnessandkindness.com
wellnessandkindness.com